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	<title>C3 Blog :: multimedia platforms for interactive voice response, IVR, 3G, SIP voice and video services</title>
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	<description>Experts in multimedia communications +44 (0)1223 427 700</description>
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		<title>Complaints about premium rate phone lines fall by 60%</title>
		<link>http://blog.c3.co.uk/2010/03/complaints-about-premium-rate-phone-lines-fall-by-60/</link>
		<comments>http://blog.c3.co.uk/2010/03/complaints-about-premium-rate-phone-lines-fall-by-60/#comments</comments>
		<pubDate>Wed, 03 Mar 2010 11:38:24 +0000</pubDate>
		<dc:creator>Sue Hunt</dc:creator>
				<category><![CDATA[Author's update]]></category>
		<category><![CDATA[adult chat services]]></category>
		<category><![CDATA[PhonepayPlus]]></category>
		<category><![CDATA[premium rate mobile services]]></category>
		<category><![CDATA[premium rate phone lines]]></category>

		<guid isPermaLink="false">http://blog.c3.co.uk/?p=182</guid>
		<description><![CDATA[When we hear the phrase premium rate phone lines, most of us think of adult chat or dating services. Premium rate phone lines have received their fair share of complaints in recent months and I think it should be noted that the vast majority of these complaints are NOT related to the adult industry. According [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Chip and pin technology may not be that safe</title>
		<link>http://blog.c3.co.uk/2010/02/chip-and-pin-technology-may-not-be-that-safe/</link>
		<comments>http://blog.c3.co.uk/2010/02/chip-and-pin-technology-may-not-be-that-safe/#comments</comments>
		<pubDate>Wed, 17 Feb 2010 11:48:29 +0000</pubDate>
		<dc:creator>Sue Hunt</dc:creator>
				<category><![CDATA[Press Releases]]></category>
		<category><![CDATA[chip and pin]]></category>
		<category><![CDATA[online fraud]]></category>
		<category><![CDATA[PCI DSS]]></category>

		<guid isPermaLink="false">http://blog.c3.co.uk/?p=177</guid>
		<description><![CDATA[Online credit card fraud is always making the headlines. We read something about in the media almost daily. The online charity appeal for Haiti is a prime example, with cases of banks not authorizing online donations made by some first time donators. http://news.bbc.co.uk/1/hi/business/8463286.stm
According to industry statistics, online fraud costs the average person around £600 per [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Things to think about when implementing Unified Communications</title>
		<link>http://blog.c3.co.uk/2010/02/things-to-think-about-when-implementing-unified-communications/</link>
		<comments>http://blog.c3.co.uk/2010/02/things-to-think-about-when-implementing-unified-communications/#comments</comments>
		<pubDate>Wed, 10 Feb 2010 12:21:09 +0000</pubDate>
		<dc:creator>Sue Hunt</dc:creator>
				<category><![CDATA[Press Releases]]></category>
		<category><![CDATA[IP telephony]]></category>
		<category><![CDATA[self service applications]]></category>
		<category><![CDATA[unified communications]]></category>

		<guid isPermaLink="false">http://blog.c3.co.uk/?p=173</guid>
		<description><![CDATA[Today’s business environment is very demanding, with businesses under ever-increasing pressure to reduce costs and become more competitive. Its workforce is also becoming increasingly dispersed because people no longer need to travel to the office every day to do their jobs. Provided they have access to the Internet and a mobile phone, they can work [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>C3 granted environmental award ISO 14001</title>
		<link>http://blog.c3.co.uk/2010/02/c3-granted-environmental-award-iso-14001/</link>
		<comments>http://blog.c3.co.uk/2010/02/c3-granted-environmental-award-iso-14001/#comments</comments>
		<pubDate>Wed, 03 Feb 2010 10:58:46 +0000</pubDate>
		<dc:creator>Sue Hunt</dc:creator>
				<category><![CDATA[Press Releases]]></category>

		<guid isPermaLink="false">http://blog.c3.co.uk/?p=168</guid>
		<description><![CDATA[Following an assessment by an independent body, QMS, Quality Management Systems, C3 is pleased to announce it has been awarded ISO 14001 certification. Only one percent of businesses in the UK have been successful in obtaining ISO 14001 certification to date. This prestigious award is supported by Government and is recognized in over 150 countries [...]]]></description>
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		<title>Bogus charity appeals</title>
		<link>http://blog.c3.co.uk/2010/01/bogus-charity-appeals/</link>
		<comments>http://blog.c3.co.uk/2010/01/bogus-charity-appeals/#comments</comments>
		<pubDate>Mon, 25 Jan 2010 15:51:42 +0000</pubDate>
		<dc:creator>Sue Hunt</dc:creator>
				<category><![CDATA[Author's update]]></category>
		<category><![CDATA[Press Releases]]></category>
		<category><![CDATA[charity donations]]></category>
		<category><![CDATA[cyber-fraudsters]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[online fraud]]></category>

		<guid isPermaLink="false">http://blog.c3.co.uk/?p=162</guid>
		<description><![CDATA[When natural disasters strike &#8211; as the earthquake in Haiti has clearly shown – they usually bring out the best in us; people’s kindness and generosity is at its peak because everyone wants to do their bit to help. Just read the full story about Charlie Simpson, the seven-year old boy who managed to raise [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>iPhone apps and the corporate world</title>
		<link>http://blog.c3.co.uk/2010/01/iphone-apps-and-the-corporate-world/</link>
		<comments>http://blog.c3.co.uk/2010/01/iphone-apps-and-the-corporate-world/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 16:54:14 +0000</pubDate>
		<dc:creator>Sue Hunt</dc:creator>
				<category><![CDATA[Press Releases]]></category>
		<category><![CDATA[iPhone apps]]></category>

		<guid isPermaLink="false">http://blog.c3.co.uk/?p=159</guid>
		<description><![CDATA[I’ve always associated iPhone apps with the consumer market. However, after recently attending the AUA University Telecoms Conference, it has come to my attention that iPhone apps and social networking are at the forefront of everyone’s minds in Higher Education.
Students are choosing universities based their ICT facilities; universities are actively engaging with existing and perspective [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>E-Retail and the risk of credit card fraud</title>
		<link>http://blog.c3.co.uk/2010/01/e-retail-and-the-risk-of-credit-card-fraud/</link>
		<comments>http://blog.c3.co.uk/2010/01/e-retail-and-the-risk-of-credit-card-fraud/#comments</comments>
		<pubDate>Thu, 07 Jan 2010 10:05:15 +0000</pubDate>
		<dc:creator>Sue Hunt</dc:creator>
				<category><![CDATA[Author's update]]></category>
		<category><![CDATA[credit card fraud]]></category>
		<category><![CDATA[cyber monday]]></category>
		<category><![CDATA[E-Retail]]></category>
		<category><![CDATA[PCI DSS]]></category>

		<guid isPermaLink="false">http://blog.c3.co.uk/?p=154</guid>
		<description><![CDATA[The online sales figures for this year’s festive shopping season were at their highest ever, totaling an estimated £49.8 million globally, according to Retail Decisions (ReD) . In the UK, predicted sales for “Cyber Monday” (a trendy retails term for the first Monday in December) were £350 million but actual sales were 16% higher than [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>C3 Market Focus &#8211; December 09</title>
		<link>http://blog.c3.co.uk/2009/12/c3-market-focus-december-09/</link>
		<comments>http://blog.c3.co.uk/2009/12/c3-market-focus-december-09/#comments</comments>
		<pubDate>Tue, 22 Dec 2009 10:39:48 +0000</pubDate>
		<dc:creator>Sue Hunt</dc:creator>
				<category><![CDATA[Newsletter]]></category>

		<guid isPermaLink="false">http://blog.c3.co.uk/?p=151</guid>
		<description><![CDATA[Welcome to Market Focus, a newsletter prepared by C3 for its corporate and public sector customers. In this issue we thought we would take a look at some of the changes taking place with regards to the provision of social housing, and what C3 are doing to help local authorities and housing associations achieve new [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>GFM Ltd use C3&#8217;s IVR for self-service applications</title>
		<link>http://blog.c3.co.uk/2009/12/gfm-ltd-use-c3s-ivr-for-self-service-applications/</link>
		<comments>http://blog.c3.co.uk/2009/12/gfm-ltd-use-c3s-ivr-for-self-service-applications/#comments</comments>
		<pubDate>Thu, 17 Dec 2009 12:17:02 +0000</pubDate>
		<dc:creator>Sue Hunt</dc:creator>
				<category><![CDATA[Press Releases]]></category>
		<category><![CDATA[IVR software]]></category>

		<guid isPermaLink="false">http://blog.c3.co.uk/?p=146</guid>
		<description><![CDATA[GFM Services Ltd, one of the UK’s leading multi-service business agencies, has been using Apcentia, C3’s mass call handling platform, to provide bespoke IVR and call recording facilities for many different marketing projects for more than 10 years. C3’s IVR software is used primarily to support specialized campaigns such as telephone-based fund raisers, outbound telephone [...]]]></description>
		<wfw:commentRss>http://blog.c3.co.uk/2009/12/gfm-ltd-use-c3s-ivr-for-self-service-applications/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Protecting consumer data</title>
		<link>http://blog.c3.co.uk/2009/11/protecting-consumer-data/</link>
		<comments>http://blog.c3.co.uk/2009/11/protecting-consumer-data/#comments</comments>
		<pubDate>Thu, 19 Nov 2009 10:14:46 +0000</pubDate>
		<dc:creator>Sue Hunt</dc:creator>
				<category><![CDATA[Press Releases]]></category>
		<category><![CDATA[consumer data protection]]></category>
		<category><![CDATA[data breeaches]]></category>
		<category><![CDATA[IVR]]></category>

		<guid isPermaLink="false">http://blog.c3.co.uk/?p=141</guid>
		<description><![CDATA[Yet again the subject of customer data protection has made the headlines. This time it’s T-Mobile who are in the lime light. The ICO have discovered that some of its employees have been supplying thousands of customer records to brokers who have subsequently been selling them on to other mobile operators at a very high [...]]]></description>
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